Terms of Service
Last updated: 2026-11-02
1. Agreement
By creating an account or using chatbot.bd you agree to these terms and to our Privacy Policy. If you use it for a business, you confirm you can bind that business.
2. The service
chatbot.bd lets you connect messaging channels, build automatic replies and flows, use AI assistance, run a chat store, send broadcasts and publish social posts. The service is in beta: features may change and may occasionally be unavailable.
3. Your account
Give accurate information and keep your password and two-factor codes safe. You are responsible for everything done in your workspace, including by team members you invite.
4. Acceptable use
Use the service lawfully and follow the rules of the platforms you connect, including Meta's Platform Terms, the WhatsApp Business policies, Instagram's rules and Telegram's terms. In particular you must not: send spam or unsolicited bulk messages; message people who opted out; send messages outside the time windows the platforms allow; misuse opt-in or notification permissions; send unlawful, deceptive, hateful or abusive content; collect data without a lawful basis; or try to break, overload or probe the service.
Messages sent to your customers are your responsibility. You must have a lawful basis to contact them and honour their requests to stop.
5. Plans, wallet and payments
Paid plans are bought from your prepaid wallet. Prices and limits are shown in Billing and may change for future periods with notice. A plan runs for its stated period; changing plan starts the new plan immediately and unused days of the old plan are not refunded. When a paid plan ends your workspace returns to the free plan; your data is not deleted because of that.
Wallet top-ups are verified before they are credited. If you pay your own customers' orders through your own bKash or SSLCommerz merchant account, that money goes directly to you; chatbot.bd does not hold it and is not a party to those sales.
6. Your content and data
You keep ownership of your content and your customers' data. You allow us to process it only to provide the service as described in the Privacy Policy. You are responsible for the lawfulness of the data you bring in and for informing your own customers as the law requires.
7. Third-party services
The service depends on third parties (Meta, Telegram, payment providers, AI providers and others). We do not control them. Their outages, policy changes, rate limits or account actions can affect your use of chatbot.bd, and we are not responsible for them.
8. AI features
AI replies are generated automatically and can be wrong or incomplete. You are responsible for reviewing how your assistants are set up, for the knowledge you give them, and for deciding which conversations a person must handle.
9. Suspension and ending
You can stop using the service and close your workspace at any time. We may suspend or end access if you break these terms, put the service or other users at risk, or fail to pay what you owe. We will explain why when we can and, where practical, allow you to export your data.
10. No warranty; limits of liability
The service is provided "as is" during beta, without promises that it will be uninterrupted or error-free. To the extent the law allows, chatbot.bd is not liable for indirect or consequential losses, lost profits, or losses caused by third-party platforms, and our total liability for any claim is limited to the amount you paid us in the three months before it arose.
11. Changes
We may change these terms. We will post the new version here with its date, and notify clients of significant changes. Continuing to use the service after a change means you accept it.
12. Governing law and contact
These terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction, unless the law gives you rights that cannot be limited this way.
Contact: [email protected].